Practice FAQs
Please feel free to call us at 865-200-4874 to make an appointment or click the “message Us” button below.
Does your office accept insurance?
· We do not accept insurance for office visits. Most bloodwork labs through LabCorp in our office can be billed to insurance. We do not currently offer any payment plans. We do not accept Care Credit. We happily accept HSA and FSA cards as well as all major credit cards, checks, and cash as forms of payment.
· Most specialty tests outside of bloodwork are self-pay, with a few exceptions that can bill insurance. If any specialty testing is recommended, be sure to verify whether they are billable to insurance or are self-pay only. Some testing companies we work with offer payment plans.
How do I schedule an appointment? What is the process like?
· Please click the “Message Us” button at the bottom of the screen or call our office at 865-200-4874. You can leave a voicemail, but sending us a message is the quickest way to receive a response. We are happy to answer any questions prior to scheduling.
· When scheduling an appointment, you will receive text and email confirmations of that appointment. If you do not receive those verifications, the appointment is not scheduled. Check back with us if you think you should be on the schedule but didn’t get a confirmation text/email. It is likely just an oversight on our part.
· New patient paperwork will be inside your patient portal in the Questionnaires section. New patient paperwork should be filled out at least one week prior to your first appointment as a confirmation that you will be keeping your appointment. We do require a credit card on file; the credit card consent form will be included with your new patient questionnaires or you can add a card to your portal by following the instructions at this link.
https://www.charmhealth.com/resources/phr-user-guide/patient-dashboard.html
· We plan for an hour for new patient appointments, in which the medical history is reviewed, and testing options are discussed. Once we have collected all of the results (I.e. bloodwork, cortisol testing, stool testing etc) you will have a follow up appointment 4-6 weeks after your initial appointment, that is either 30 or 45 minutes in length, to discuss all lab results.
· We share your lab results from any bloodwork or diagnostic testing in your portal, once you have had your follow up visit to review those results. We have this policy in place to avoid any confusion about results.
· Based on Emily’s recommendations, your follow up appointments will be scheduled 6-8 weeks out from your initial appointment, then quarterly, then every 6 months etc.
Do you write prescriptions?
· Emily can write prescriptions and recommend supplements as a part of your treatment. We do not keep supplements in office; Emily sends them through a professional pharmacy where you can order online. We do have several prebuilt protocols that you can order. You do not have a prescription or be a patient to order from this dispensary. You would just set up an account under our link to view the catalog and receive the practitioner discount.
https://us.fullscript.com/welcome/emilykopek?preview=true
· Prescriptions can be called in or sent in electronically to your pharmacies Mondays-Thursdays. The office is closed on Fridays, Saturdays, and Sundays. Please allow 48 hours for all prescription refill requests to be sent in.
Do you offer virtual or telehealth visits?
· We do offer telehealth appointments as a convenience for patients that do not live local to our office, or for the occasional follow up visit. Telehealth appointments are scheduled in advance on Tuesdays only, to keep appointments available on Mondays, Wednesdays, and Thursdays open for our patients that are being seen in-person. If you live within three hours of our office, you must be seen in-person at least once per calendar year.
What is your cancellation policy?
· We understand things happen. If you need to cancel your appointment, we must have at least 2 business days’ notice of the cancellation, or notification by Friday for any Monday appointment cancellations. There will be a $50 cancellation fee for any short notice cancellation, charged to your credit card on file.
· If you are not feeling well the day of your appointment, we can change your appointment to a telehealth visit for that day to avoid the short notice cancellation and cancellation fee.